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Support Only for Official Store Orders

If you purchased from Amazon, TikTok Shop, or any offline store, please contact their customer support directly. Our CS team can only assist with orders made through our official online store.

LIVE CHAT

Our Live Chat operates from 10:00AM to 5:00PM (KST). Our agents will respond to your inquiry as soon as possible in the order received.

 

For order cancellations, please contact us through the live chat above within 1 hour of placing your order. Please note that, in order to ensure fast shipping, the fulfillment process begins after 1 hour and cancellations may no longer be possible.