Shipping policy

 

Shipping Rates & Free Shipping Thresholds

Destination	Shipping From	Shipping Fee	Free Shipping
North America	US Distribution Center	$6.99	$60
United Kingdom	UK Distribution Center	£11	£30
Europe	Netherlands Distribution Center	$15	$60
Asia, Oceania	Korea Distribution Center	$20	$70

Shipping Available Countries/Regions

Region	Countries/Regions
Asia	Brunei, Cambodia, Hong Kong, Indonesia, Japan, Macau, Mongolia, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan
Europe	Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
United Kingdom	United Kingdom
North America	Bermuda, Canada, Guam, Puerto Rico, United States of America (except Hawaii), Honduras
Oceania	Australia, New Zealand

Please Note:

Customers should contact us within 14 days of receiving their order to be eligible for a return, refund, or reshipment. This time limit does not apply to claims relating to defective, damaged, incorrect, or undelivered products, or otherwise limit any rights available under applicable consumer protection laws. Order Processing & Shipping

We begin processing orders promptly. Once processing has started, we may be unable to modify or cancel an order before shipment. This does not limit any statutory cancellation or withdrawal rights available to customers under applicable law or our Refund Policy.  Most orders are packed and shipped within 1–3 business days. For international orders, delivery typically takes 3–7 business days, depending on the destination and shipping carrier.

Delivery may take longer during storewide sales, new product launches, or periods of high order volume.

• Delivery times are estimates and may vary depending on the order size, destination, customs clearance, and shipping carrier conditions.

 

Shipping Address Requirements

To help ensure your order arrives successfully, please provide a complete and accurate shipping address when placing your order.

• Please enter your full legal name (not a nickname or abbreviation).
• Please enter your shipping address in English only to avoid recognition errors in our shipping system.
• For customers in regions where postal codes may not be applicable, please provide your address as thoroughly as possible to help prevent delivery issues.

If delivery fails due to inaccurate or incomplete information provided by the customer, the customer may be responsible for reasonable additional shipping, return, customs, or handling costs. If the package is returned to us, any refund or reshipment will be handled in accordance with our Refund Policy and applicable law. This provision does not apply where the delivery failure was caused by us or the shipping carrier. If we are unable to ship to the address provided, TIRTIR will contact you via email (team@lq8vx.mail.channel.io). Please respond within 5 business days so we can assist you. If we do not receive a response within this period, your order will be canceled, and a new order will need to be placed.

Once an order has been dispatched, we are unable to change the shipping address. If you need to update your address after shipment, please contact the designated shipping carrier directly for assistance.

 

Incorrect Delivery Information / Inability to Contact the Recipient

If your package cannot be delivered due to an incorrect or incomplete shipping address, or because the shipping carrier is unable to contact the recipient, we are unable to offer a refund or reshipment.

To help ensure successful delivery, please make sure the following information is accurate when placing your order:

• Full name in English
• Phone number
• Email address
• Complete shipping address in English
• Building name, apartment/unit number, room number, or entrance code (if applicable)

We also recommend monitoring your phone and email after shipment, as the shipping carrier may contact you regarding your delivery.

If you experience any delivery issues, please contact your local post office or shipping carrier as soon as possible. We will also do our best to assist whenever possible.

 

Shipping Delay

Unexpected circumstances such as severe weather, carrier disruptions, customs clearance, or local inspections may occasionally delay the delivery of your order.

To the fullest extent permitted by applicable law, TIRTIR shall not be liable for delays, losses, or damages arising from events beyond our reasonable control, including weather conditions, carrier disruptions, customs procedures, local(customs) inspections, or other unforeseen circumstances.

 

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges when shipped across borders.

Any customs duties, taxes, fees, or additional charges incurred when an order is shipped across a national border from the applicable TIRTIR distribution center are the sole responsibility of the customer.

Customers are responsible for completing any required customs clearance procedures and paying all applicable charges requested by customs authorities or the shipping carrier.

TIRTIR is not responsible for delivery failures, delays, returns, or other issues resulting from the customer's refusal or failure to pay applicable customs duties, taxes, or other required charges.

If a package is returned to our warehouse or otherwise becomes undeliverable for these reasons, TIRTIR is unable to provide a refund, reshipment, or other compensation.

 

Hazardous Goods

Each country has its own policies regarding hazardous materials. While we are unable to provide specific information about these regulations, we recommend contacting your local customs office to determine if the product you are purchasing is classified as hazardous.

 

Force Majeure

TIRTIR shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, war, terrorism, civil unrest, government actions, labor disputes, carrier disruptions, customs inspections, pandemics, or other unforeseen events.

In the event of a Force Majeure event, TIRTIR will make reasonable efforts to minimize any disruption and resume normal operations as soon as reasonably practicable.

*These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict-of-laws rules, and the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded. Any dispute, controversy, or claim arising out of or relating to these Terms, including their formation, validity, or termination, shall be finally resolved by arbitration. The arbitration shall be seated in Seoul, Korea before a single arbitrator of the International Court of Arbitration of the International Chamber of Commerce and finally determined by binding arbitration in accordance with the Rules of Arbitration of the International Chamber of Commerce. The arbitration shall be conducted in the English language. Any award rendered by the arbitrator shall be final and binding on the Parties. Notwithstanding the foregoing, nothing in this section deprives a customer of the protection afforded by mandatory provisions of the law of the customer’s country of residence, or limits any right a customer may have under applicable law to bring proceedings before the courts of that country.